ATLAS.ti--The Real Thing

Compare ATLAS.ti with other products and judge for yourself:

Fact #14: Support and maintenance included. When you buy ATLAS.ti, there are no hidden and no extra charges. 24-hour online support, regular updates, and constant addition of newly developed features are included in the price.

More ATLAS.ti facts

ATLAS.ti Support Center

This page contains an overview of the various ways in which you can contact us.

To post an inquiry about individual aspects of our product or services, please select the most appropriate category below.

iPad App - ATLAS.ti Mobile for the iPad

  • Are you looking for information re. the ATLAS.ti iPad app?  For information, screenshots, and a download link, visit ipad.atlasti.com .
  • If you are experiencing problems, contact Support at ipad@support.atlasti.com.

Information for Resellers

  • Are you a reseller and need a price quote? For pricing information see this page.
  • Want to become an ATLAS.ti reseller? Please read the information on this page.
  • Are you an existing reseller and need your login data or want to inquire about a particular order? Please contact our sales partner cleverbridge AG through the channels listed here.
  • Different question? Contact our reseller management via resellers_support@atlasti.com

Pricing and Licensing

  • Is your question about pricing or licenses in general? The information you seek is probably right here.
  • Is your question about upgrading an existing license? Please see here.
  • Do you wish to increase the number of users for an existing license, or wish to convert a leased license to a permanent one? Contact our sales staff at licenses_support@atlasti.com.
  • If you cannot locate the desired information, contact our sales staff at licenses_support@atlasti.com.

If you already have ATLAS.ti, please always include information about your program version (e.g., "v. 7.0.70"),  the license type and size (single/multi user, student, educational, etc.), and your actual license key or purchase ID when contacting us. This ensures swifter and more efficient service.

Orders / Ordering

Placing an order?

Our online ordering process is automated and secure. Consequently, orders placed online are processed more quickly than those submitted by fax or mail. To avoid any unnecessary delays, we strongly recommend placing your order ONLINE.

Click here to buy ATLAS.ti directly online.

However, in some cases it may not be possible or practical to place your order online. Please refer to Obtaining a Written Quote to find out how to generate a written quote with only a few mouse clicks that will speed up your order considerably. It takes less than a minute and you're all set! Works for any type and size order.

Then, submit your order by fax, mail, or phone as indicated here.

Looking for a previous order?

For all ORDER-related issues, please contact our sales partner cleverbridge Inc directly.

Student Licenses

Newsletter

  • Want to read the latest issues of our newsletter? Please see this page.
  • Looking for an older issue of our newsletter? Please see this page.
  • Want to subscribe to or unsubscribe from our newsletter ? Please see this page.
  • Want to share an opinion, suggestion, or contribution for our newsletter? Send it to newsletter_feedback@atlasti.com

Submissions and Applications

Bug / System Report

  • Experiencing a serious problem or program malfunction? Please generate a full system report as described on this page.
  • Send your system report to this address: bugs_support@atlasti.com
    Note that inquiries to this address can only be processed if they contain the system report.

Please also include a detailed description: What were you doing at the time this problem occurred, what exactly happened, and can the problem be reproduced and under what circumstances. In particular, be sure to quote any error messages that you may see and/or send a screen shot.

Product Support

  • Questions about specific features of ATLAS.ti?
  • Experiencing a problem with the program or the free trial version?
  • Need additional info not found on this web site?
  • Want to know more about ATLAS.ti?

For all of the above, try the ATLAS.ti Knowledge Base or contact our Product Support Staff via general_support@atlasti.com.

If you already have ATLAS.ti, please always include information about your program version (e.g., "v. 7.0.70"),  the license type and size (single/multi user, student, educational, etc.), and your actual license key or purchase ID when contacting us. This ensures swifter and more efficient service.

Training

  • Are you looking for training opportunities? For information on upcoming events visit the ATLAS.ti Training Center.
  • For questions related to training, write to training@support.atlasti.com or call 1 (541) 286-4391 (United States).  -- For product support questions, refer to the pertinent section above.