Help with Orders

All orders and order-related issues are handled by our sales fulfillment partner, cleverbridge AG. To place an order, and for questions relating to an order you have already placed (e.g., a missing CD), please contact the cleverbridge AG Customer Care Center, or see below.

NOTE: cleverbridge AG staff will not be be able to answer your product-related questions. i.e. questions about capabilities of ATLAS.ti, technical or licensing-related questions. Please contact the ATLAS.ti Support Center exclusively regarding issues of this kind!

Ordering Offline

To contact the cleverbridge AG Customer Center by phone or fax:

  • cleverbridge North America

    E-mail: cs@cleverbridge.com
    Phone: +1-866-522-6855
    (Intl.: +1-312-922-8693)
    Monday - Friday: 8:00 AM - 8:00 PM (CST)
    Saturday: 9:00 AM - 4:00 PM (CST)

    Fax: +1-312-376-1854

    cleverbridge
    360 N. Michigan Ave.
    Suite 1900
    Chicago, IL, 60601-3805
    USA

  • cleverbridge United Kingdom

    E-mail: cs@cleverbridge.com
    0800 8620377 (UK Freefone number)

    Monday - Friday: 7:00 AM - 6:00 PM (GMT)
    Saturday: 8:00 AM - 3:00 PM (GMT)

  • cleverbridge Germany

    E-mail: cs@cleverbridge.com
    Phone: +49 221 - 222 45 - 45

    Monday - Friday: 8:00 AM - 7:00 PM (CET)
    Saturday: 9:00 AM - 4:00 PM (CET)

    Fax:+49 221 - 222 45 - 19

    cleverbridge AG
    Brabanter Str. 2-4
    50674 Cologne
    Germany

 

IMPORTANT: When ordering product upgrades OFFLINE, i.e. by phone or fax, it is necessary that you first generate a written quote. Only the written quote contains all the information necessary to complete your order (such as correct product ID, etc.). Your order cannot be processed otherwise.