Help with Orders
All orders and order-related issues are handled by our sales fulfillment partner, cleverbridge AG. To place an order, and for questions relating to an order you have already placed (e.g., a missing CD), please contact the cleverbridge AG Customer Care Center, or see below.
NOTE: cleverbridge AG staff will not be be able to answer your product-related questions. i.e. questions about capabilities of ATLAS.ti, technical or licensing-related questions. Please contact the ATLAS.ti Support Center exclusively regarding issues of this kind!
Ordering Offline
To contact the cleverbridge AG Customer Center by phone or fax:
cleverbridge North America
E-mail: cs@cleverbridge.com
Phone: +1-866-522-6855
(Intl.: +1-312-922-8693)
Monday - Friday: 8:00 AM - 8:00 PM (CST)
Saturday: 9:00 AM - 4:00 PM (CST)
Fax: +1-312-658-1181
cleverbridge
360 N. Michigan Ave.
Suite 1900
Chicago, IL, 60601-3805
USA-
cleverbridge United Kingdom
E-mail: cs@cleverbridge.com
0800 8620377 (UK Freefone number)Monday - Friday: 7:00 AM - 6:00 PM (GMT)
Saturday: 8:00 AM - 3:00 PM (GMT) -
cleverbridge Germany
E-mail: cs@cleverbridge.com
Phone: +49 221 - 222 45 - 45
Monday - Friday: 8:00 AM - 7:00 PM (CET)
Saturday: 9:00 AM - 4:00 PM (CET)
Fax:+49 221 - 22245-40
cleverbridge AG
Brabanter Str. 2-4
50674 Cologne
Germany
IMPORTANT: When ordering product upgrades OFFLINE, i.e. by phone or fax, it is necessary that you first generate a written quote. Only the written quote contains all the information necessary to complete your order (such as correct product ID, etc.). Your order cannot be processed otherwise.
