Help with Orders

Help with Orders


All orders and order-related issues are handled by our sales fulfillment partner, cleverbridge AG. To place an order, and for questions relating to an order you have already placed (e.g., a missing CD), please contact the cleverbridge AG Customer Care Center, or see below.

NOTE: cleverbridge AG staff will not be be able to answer your product-related questions. i.e. questions about capabilities of ATLAS.ti, technical or licensing-related questions. Please contact the ATLAS.ti Support Center exclusively regarding issues of this kind.

Ordering Offline

To contact the cleverbridge AG Customer Center by phone or fax:

  • cleverbridge North America

    E-mail: cs@cleverbridge.com
    Phone: +1 (866) 522-6855
    Phone: +1 (312) 922-8693x1
    Mon - Fri, 9 am - 7 pm CST

    Fax: +1-801-459-6858

    cleverbridge
    53 W.Jackson Boulevard, Suite 1135/1142
    Chicago, IL, 60604-3606
    USA

  • cleverbridge United Kingdom

    E-mail: cs@cleverbridge.com
    Phone: 0800 8620377 (UK Freefone number)

    Monday - Friday: 7:00 AM - 6:00 PM (GMT)
    Saturday: 8:00 AM - 3:00 PM (GMT)

  • cleverbridge Germany

    E-mail: cs@cleverbridge.com
    Phone: +49 221 - 222 45 - 45

    Mon - Fri, 9 am - 7 pm CET
    Fax:+49 221 - 222 45 - 19

    cleverbridge AG
    Brabanter Str. 2-4
    50674 Cologne
    Germany


IMPORTANT: When ordering product upgrades OFFLINE, i.e. by phone or fax directly from cleverbridge AG, it is necessary that you first generate a written quote. Only the written quote contains all the information necessary to complete your order (such as correct product ID, license key etc.). Your upgrade order cannot be processed otherwise.