Knowledge Base

Download, Installation & Updating, Troubleshooting

License Key / Serial Number Not Accepted

I am trying to install ATLAS.ti, but when I enter the serial number I was sent, I see the error message: "Please enter the correct serial number". more >>

Ordering & Purchasing, Download, Installation & Updating

Online Registration Error: Copy Already Registered?

I am trying to register my copy of ATLAS.ti online and get a message stating that it is already registered.  more >>

Download, Installation & Updating, Troubleshooting

Problems Downloading Trial Version

I want to download the free trial version but didn't receive the link to do so.  more >>

Troubleshooting, Download, Installation & Updating

Service Pack Manager Live Update: Problems Connecting To Server

I am trying to update my copy of ATLAS.ti but it seems the program cannot connect to the server.  more >>

Download, Installation & Updating, Miscellaneous

What is the Serial Number?

In some places, there is reference to a "serial number." What's this?  more >>

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