Knowledge Base
Can I Use ATLAS.ti On A Mac?
I am a Mac user but want to install ATLAS.ti. more >>
Cannot Load Certain JPG Files Into ATLAS.ti
I am trying to assign a JPG file but it isn't accepted. more >>
Documents cannot be loaded: Converter not found
Certain text files assigned as primary documents cannot be displayed. Instead, an error message such as "initConverter not understood" comes up. more >>
Error 1607 during Program Installation
Installation fails because of an "Error 1607" more >>
How can I get administrator rights under Windows Vista or Windows 7?
On some systems, but especially under Windows Vista and Windows 7, ATLAS.ti might tell you that you are not authorized to perform some actions (update, change the user database) since they require administrator rights. more >>
License Key / Serial Number Not Accepted
I am trying to install ATLAS.ti, but when I enter the serial number I was sent, I see the error message: "Please enter the correct serial number". more >>
Lost License Key /Serial Number
I can't find my license key. more >>
Problems Downloading Trial Version
I want to download the free trial version but didn't receive the link to do so. more >>
Service Pack Manager Live Update: Problems Connecting To Server
I am trying to update my copy of ATLAS.ti but it seems the program cannot connect to the server. more >>
Where Are My Primary Documents???
Although a document has been assigned to the Hermeneutic Unit, and I have already worked with it (coded, etc) and it shows up in the list of primary documents, it no longer cannot be accessed. more >>