Support

Support Resources - Overview

When you need help in your work with ATLAS.ti, there are a wide variety of resources at your disposal. In this section, we would like to direct you to the right sources of infomation and support for your problem.

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Help with Orders

All orders and order-related issues are handled by our sales fulfillment partner, cleverbridge Inc. To place an order, and for questions relating to an order you have already placed (e.g., a missing CD), please contact the cleverbridge AG , or see below.

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Updates

We frequently publish updates and service packs. They are not only bug fixes, but most of the time they introduce useful and valuable new features, thus expanding the capabilities of ATLAS.ti still further. So, it is definitely worth making it a habit to regularly check for the latest releases.

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Reporting a Bug

When an error occurs during operation of ATLAS.ti, the user is offered a comfortable way to provide information about this problem to our technical support staff. Along with a log of errors some technical information about the computer, Windows settings and content of ATLAS.ti-related folders is compiled into one compressed file (extension ".atlrep"). This archive file is located in the user system folder.

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Consultants

This section contains a growing list of ATLAS.ti consulting partners. If you are interested in having your own services listed, send us an email through our ATLAS.ti Online Support Center.

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Partner Services

If you are looking for specialized services, such as online surveys or intelligent publication solutions for your research results, our partners are ready to serve you with their special expertise.

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Knowledge Base

Our FAQs have now been integrated into the comprehensive Knowlegde Base in the ATLAS.ti Support Center. You'll find the collected wisdom presented in a convenient and easily searchable format.

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Support Center

The ATLAS.ti Support Center shows you the various ways in which you can contact us in case you need to. Select the the most appropriate category to post an inquiry about individual aspects of our product or services.

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What Users Say

I am a researcher and my work is always around research and data analysis. I simply can't do without this software and have recommended it to many projects handling research.

Joan Aliobe, Ministry of Finance, Planning and Economic Development