Available Support Resources
When you need help in your work with ATLAS.ti, there are a wide variety of resources at your disposal. In this section, we would like to direct you to the right sources of infomation and support for your problem.
The content of the full manual is almost completely accessible via the online help which you can launch with the F1 button. In addition to reading the text, you can search through an index in the usual online help manner. The help system is also sensitive to your current context. For example, with the search dialog open, pressing F1 will yield help to questions concerning the help features.
Included in any installation of ATLAS.ti (including the free trial version) is the comprehensive Quick Tour and a fully pre-coded sample project which should help to get you started right away. The QuickTour is available from the Help menu in ATLAS.ti.
Our growing collection of video tutorials aims to help you get started with ATLAS.ti, avoid some common pitfalls when working with ATLAS.ti, and make your work with ATLAS.ti overall more efficient and enjoyable.
If you run into a problem, it might be a "bug" in the software. As we become aware of them, we remove any bugs as soon as we can through our frequent service packs. Always be sure that your installation is on the very latest available version. Running the Live Update from the Help menu might already solve your problem. In fact, we strongly recommend that you leave automatic update checking turned on permanently.
We request that you update your software to the latest version before contacting our support hotline.
You find the version number of your software on ATLAS.ti's main screen and under the Help menu. It consists of three different parts, the major version number (4 , 5. 6, 7,...), the minor version number (0, 1, 2, 3) and the "build" number (e.g, 6.2.27, 7.0.75, etc.,) .
The most current version number is listed here.
General information about updating is available here.
The ATLAS.ti Online Community provides an interactive online experience for all users, and serves as the central exchange for general information related to ATLAS.ti:
Important: Please note that the forum is NOT an official support channel, it is a peer-to-peer platform where users help other users. Especially with methodological or quasi-methodological questions this is a great place to turn to. But please direct all purely technical questions as well as licensing and similar questions exclusively to our Support (see below).
Many training events are available to help you tackle ATLAS.ti's learning curve as quickly as possible. One of the best ways to do this is through hands-on introductions by skilled and knowledgeable trainers.
Please see the ATLAS.ti Training Center for available training opportunities, both from official ATLAS.ti trainers and from independent consultants and trainers world-wide.
If you have not been able to solve your problem yet or you simply want to contact someone for support, send us a message describing your problem through the ATLAS.ti Online Support Center.
Please try to provide as much detailed information as possible in your inquiry (such as the exact version of your ATLAS.ti, if possible). This makes diagnosis of a problem easier and faster.
Before sending off your inquiry you may also want to check our Knowledge Base to see if your problem has already been addressed or if there is already a simple answer to your question.