Get Assistance!

During installation you were offered to view or install of the full 300+ pages manual which can be displayed and printed using the Acrobat Reader software which is also on the CD-ROM. To access it now, simply insert the ATLAS.ti CD-ROM again and select the "manual" item.

The content of the full manual is almost completely accessible via the online help which you can launch with the F1 button. In addition to reading the text, you can search through an index in the usual online help manner. The help system is also sensitive to your current context. For example, with the search dialog open, pressing F1 will yield help to questions concerning the help features.

Bundled with the ATLAS.ti demo download you'll receive the Quick Tour for Beginners which should get you started.

Our growing collection of video tutorials aims to help you get started with ATLAS.ti, avoid some common pitfalls when working with ATLAS.ti, and make your work with ATLAS.ti overall more efficient and enjoyable.

The Frequently Asked Questions might provide instant help or at least inform you about the state of a problem. You find the FAQ here.

Some of your problems might have been "bugs" in the software that have been removed in the meantime. As we bundle improvements, aditions and bug fixes from time to time and offer them for download, visiting our Service Packs page might already solve your problems.

To ensure that your version of ATLAS.ti is up-to-date, you want to load the latest Service Pack, thereby adding extra functionality and ironing out occasional software bugs.

In fact, we strongly encourage you to update your software with the latest service pack before you contact our support hotline.

You find the version number of your software on ATLAS.ti's main screen. It consists of three different parts. The version major (4 or 5), the version minor (0, 1 or 2) and the "build" number (50, 54, 57, 58, ...).

The ATLAS.ti Online Community provides an interactive online experience for all users, and serves as the central exchange for information related to ATLAS.ti:

Find news, events, discussions, online resources, etc. at http://forum.atlasti.com (click to go directly to the forum) or read more about it at the Forum info page.

The ATLAS.ti Mailing List Your most effective resource for methodological and technical questions is the ATLAS.ti mailing list with far over a thousand dedicated members world wide.

ATLAS.ti Workshops help you to jump over ATLAS.ti's learning curve in a very effective way: by hands-on introductions through a number of very knowledgable trainers.

If you have not been able to solve your problem yet or you simply want to contact someone for support, send us a message describing your problem through the ATLAS.ti Online Support Center. Please try to provide as much detailed information as possible in your inquiry (such as the exact version of your ATLAS.ti, if possible). This makes diagnosis of a problem easier and faster.

Before sending off your inquiry, you may also want to check the Support Center Kowledgebase to see if your problem has already been addressed or if there is already a simple answer to your question.